Warranty and Repair

How to request a warranty repair or return

In the event our product is not performing correctly, please contact us so we can assist you in remedying the problem. The following will help us determine the correct actions to take:
  1. Please describe the problem with your item in detail (what happened and when?) stating your order number and product code ( sku number).
  2. Please tell us what steps you have already taken to solve the issue.
  3. Please give us the item code indicated on the outer package.
  4. Please send us clear picture or video of any suspected defects in good lighting.
PS: Ideally, the photos/videos should be clear and focused, under good lighting conditions, and taken at close and medium distance.
Rest assured. We will do our best to resolve the issue. Your satisfaction matters a great deal to us.