Tremendous experience.Put sauna in utility trailer with no previous experience.Tom walked me through whole thing.Amazing.
This company has been perfect to deal with. I live 2000 miles away and would buy from them again in a heart beat. Toni was amazing to work with!!!
Attentive, knowledgeable, helpful, and beautiful products. Will work with them again.
My experience with Baltic Leisure was top-shelf. For an odd-shaped closet, the company supplied wine storage racks which fit precisely for over 250 bottles of capacity. I am a fan of their work, and will utilize them again for wine storage in our vacation home.
Professional workmanship and excellent product
Absolute fabulous personal service. Would go back there in a heartbeat. Highly recommended for top-quality and Superior service.
Baltic Leisure helped us replace our sauna stove at a very competitive price. They have a great line of saunas and wine vaults and they are very generous with their ideas! A great place to explore! Well worth the trip to visit!
Great quality of wood. The parts are easy to assemble. Good support. Highly recommended
Got our wood fired sauna 2 years ago, use it several times a week. It’s gorgeous, well built, and is everything we wanted and was installed magnificently
Worked with my contractor and Baltic Leisure to create an install a custom sauna in a prior closet location in our home. They were great to work with, and the sauna looks great!
Tom and his team did a great job designing and building my wine seller. When I wanted to make a change after it was completed, it was no problem. Highly recommend it. Barry Rush.
Great customer service without the “Heavy sales push”. Really impressed with the staff and attention to my request; I will use them in the future!
I was pleased with the service of Baltic Leisure. My order (sauna stones) was shipped quickly and was as pictured/advertized. Thanks for your service, hope to have a good deal in a future as well.
As part of some house remodeling, I wanted to add a sauna room. I shared my ideas and drawings with Tom. He communicated with me quickly and had good advice. Baltic Leisure sent out a partial shipment, when I only needed the heater delivered quickly. They held back cutting the wood for the kit, so I could delay receiving it, while some construction was interfering with the sauna area. All deliveries were crated very well and nothing arrived damaged. Despite the big crates, it was bundled in sections that it was very easy for me to unload from the delivery truck. Baltic Leisure has made me feel like a valued customer.
Baltic Leisure provided a modern design, professional installation, and a great service overall!
Baltic Leisure managed the whole process seemlessly with excellent contractors in order to achieve the end result. Our wine wall was carried out within the deadline and within budget.
We love our sauna and our wine racks from Baltic Leisure. The company is very professional and does amazing work!
Designed our sauna remotely, sent us the plans. Came out amazing! Our builder is going to build one for himself!
It's a pleasure to have a business with this company and personnel. Very responsive, supportive and reliable team who value their customers and ensure high quality of the products. Every question was answered in timely manner with great customer service.RECOMMENDED!!!
Sauna door was a very good quality, highly recommended
Great product. Great value. Friendly folks. EXCELLENT Support during the build.
From design to completion / finest craftsman and attention to detail and all at a reasonable pricing
Baltic Leisure built a gorgeous custom made wine cellar for me.I highly recommend them and would definitely use them again.
Good work, delivered as promised, on budget and on time... thanks
The service and customer experience was excellent. We love our new Sauna
Beautiful craftsmanship, outstanding serviceI"ve wanted a sauna for years. I researched other places but decided to order my sauna from Baltic. I had it installed over a year ago now. I love it!!Toni in customer service assisted with questions, updates and resolutions; Paul, one of the master carpenters, was friendly and helpful in making modifications I requested, Mike and Tom were patient in working with me in addressing schedule, lighting and customization questions regarding my sauna.I use it several times a week. It’s beautifully made of cedar. Other spa/ sauna distributors do not have the quality, wood selection or customer satisfaction concerns that Baltic has, I assure youBaltic is a wonderful company to work with that employs people who care and work together like family. Highly recommend them!
Excellent people to work withGreat product... Team was super helpful Designing my sauna. Overall I had great experience and I'm glad it's not far.I'll be definitely using you again for the next houseThank you guys
Fantastic customer service . Exceeded our expectations.
We purchased a 4-person sauna from Baltic Leisure and from the day we purchased the unit I was happy with the customer service and friendliness of the company. Tom Smithson is very knowledgeable and always happy to speak directly with customers. We have had our sauna for probably 8 or 10 years now and in that time, we have had only 2 service calls which speaks volumes for the quality of the product considering we use it almost daily. The last service call I placed Tom walked me through a step-by-step troubleshooting process to ensure my issue wasn't something I could resolve myself. Who does that these days? It turned out the heating unit just required a deep cleaning something that meant taking the heater apart. We clean the sauna and heater twice a month but after 8-10 years it needed something more thorough. Sean Smithson handled the entire process for us. He was an absolute pleasure to work with and also very knowledgeable. The cost of the service call was very than reasonable, and the work was done in less than a week. I would highly recommend purchasing a sauna from Baltic Leisure. I did a ton of research prior, and they seemed to be the gold standard and after our purchase that proved to correct. When we move south, I will definitely purchase another sauna from Baltic Leisure because the quality of the product is just outstanding.
This was my second time ordering wood from Baltic Leisure to make a sauna. My first build was in CY2002 and, ironically, I saved all of my working notes and was able to connect with Tom Smithson (again!) 19 years later to help me order wood for my second build. I was not able to take the first sauna with me due to moving costs (external to our house) and the fact that I wanted to make a few new, better design changes for my second build. For the build in CY2021 (outer dimensions ~6’x7.5’, inner dimension somewhat less), I was fortunate to get my Baltic order in prior to the really crazy lumber price increases due to the pandemic. Tom was very helpful in providing a quote after I typed up and reviewed my needs in spreadsheet with him. The wood arrived about two months later and there were only a few nicks (shipping bumps on the end of the carton) on a couple of boards that turned out NOT to be an issue, but that is why one usually orders about 10% more than you need (that is what I do approximately). For the most part, all of the wood would have been workable, but I preferred not to use a couple of boards due to slight warping (rip-wise) and a whiter color, but again, not an issue because of the ability to select a replacement from the extras. The wood is beautiful and nicely kiln dried. Things have changed over 19 years and the red cedar I ordered in 2002 had a lot more “redness” to the boards and they came in ~1x6” nominals (coverage less than this obviously) vs. ~1x4” in today’s widths. I’m sure it was much easier to find wood of this quality and width back then vs. today’s options. In any event, the color today is fine nonetheless (I used the whiter boards below the benches so I could highlight the richer red-toned boards at eye viewing ranges), and it just takes a little more air-nailing to cover the same amount of surface area with the smaller sized boards. I also ordered the heater and door from Baltic. All in all, I was very pleased with my experience and wood received from Baltic! I would love to order from Baltic again, but we plan on taking this sauna with us this time to our lake home (TBD) in retirement (I’m hoping I can find a mover), and it was a lot of work (all designed and built by me with a little holding of things once and awhile from my wife). Attached are a few pictures of my handiwork. I’m not a carpenter or woodworker, just a person with a math degree and a desire to build something creative and healthy. I learned how to do vinyl siding this time as well. And the only thing we paid for (labor-wise) was the pouring of a cement pad. We use it quite frequently, maybe two times a week year-round, and more in the winter. Thank you Baltic Leisure (& Tom)!
Excellent, top notch, professional service. Super friendly and easy to work with. These guys installed a great product for me. Ran into a simple problem the first day of operation and the knowledgeable staff was right on top of fixing the issue and had things resolved immediately. Would highly recommend Baltic Leisure for your sauna!
We’ve purchased two saunas from Baltic Leisure over the years, both for our former house and for our current one. Both times, the process was efficient and professional. This last time, Baltic Leisure designed a kit sauna for us that would fit in a limited space. The unit went together without a hitch and has worked well since its installation about a year ago.
We are very happy with our sauna from the first call with Tom to delivery each detail was just great.
We're really happy with our home-sauna. The whole process went smoothly from visiting the showroom to the 1.5 day installation. The installer was very open to doing the project with input from us and he did a professional, clean-looking job.
Baltic Leisure repaired and replaced my sauna after water damage in the basement. Tom quickly assessed the damage and provided an estimate. They completed the work on time and on budget. He even went over and above coaching my electrician after he completed the job. Baltic Leisure is honest, professional and fair. I gladly support this business and have been a happy customer for many years.
Great product. Great service.
Highly recommend, we love our Sauna!
This door is exactly what I was looking for. A beautiful product with expert craftsmanship.
Researched other companies but Tom Smithson was the best from Baltic Sauna. Very helpful from entire project-design, options and assistance to our handyman during installation. Delivery well package and labeled for installation. Helped with connecting electrical, Wi-Fi apps to control unit on phone and surround sound music. Thank you Tom & Baltic.
Its nice to go back to a company for a second sauna after 14 years and be remembered when you walk in the door. That's the kind of company Baltic Leisure is. There's a reason that I came back up from DC to buy our new sauna. You can't go wrong with these guys.
Needed sauna stones for my Harvia Cilindro- put in order on Monday andi come home from work today my order sits @ car port- great ,fierndly ,fast and professional service from Baltic leisure-5 stars!!
Mike is awsome. Installers.were great. Highly recommend.
Well built and an incredible design that was customized for our installation. We looked at several manufacturers before purchasing, and I’m very happy with our choice.
Recently added a Baltic Leisure Sauna in my home.Tom (CEO)figured out the best location since I wasn’t sure where to put it.The finished sauna shows superb craftmanship.The installers were respectful of my home.One final note. Tom installed the electrical work himself since many electricians weren’t available for weeks in order for us to use the sauna. Great customer service !!!
My custom sauna came out perfect ! From start to finish Tom and his company were a pleasure to work with. I would highly recommend .
These guys are great. Good prices, helpful, and cordial. .. plus they ship fast.