They did a great job on our custom framed sauna job. There was an issue with heater due to manufacture and Tom and his team at Baltic were very responsive, got a replacement quickly, and were great to work with. Highly recommend! Thanks Tom!
Great experience! Tom has been super helpful throughout the entire process from picking out the heater, to door sizing, as well as design and material for the build.
They were wonderful to deal with and provided great service. They installed a new wine refrigerator and got us working properly in an expeditious manor. I would recommend them to any of my friends.Sherri
Awesome team. Creative thinkers that build what the customer wants, not what they want. Courteous and friendly.
We are delighted with the service experience. Prompt responses and amazing attitudes. We appreciated their input and expertise as we searched for the best sauna heater for our community.
While waiting the short time for the sauna to warm I ride the recumbent bike and watch the news on a TV hanging on a pole from the ceiling, directly in line from the window of this sauna,. Between the bike, and the news- I am all warmed up for the sauna. I am now prepared for my quiet and relaxation. I don’t need to time my stay in the sauna I know it.I can sense it, My perspiration seems purer , and since I am more flexible and my breathing is slower and more relaxed,. My body is telling me that I’m done,. I have achieved my goal,And now it is time to move on and lay down on the mat to stretch out- something I could not have done if I haven’t been in the sauna previously.Then I moved to the sitting area where I have a great cloth rocking chair, there I can just allow myself to sit and just the whole experience. the temperature there is perfect. The air is purified, and there’s a slight fan.I am now renewed I have had my sauna.
What a pleasure to work with both of you and your extended team at Baltic Leisure. From the first phone call with Sean, who provided excellent guidance, to Tom, who really went above and beyond to be sure my new Harvia KIP45B was the right unit and wired exactly to how its predecessor was wired. Mike greeted me warmly before operating hours and engaged me while waiting for Tom and Sean to arrive by normal opening time. Owner Tom went out to the parking lot to look at my dead unit and made a valiant attempt to repair it instead of defaulting to selling me the new unit. While that effort was not successful, it says a lot about an owner that would try to replace parts in a unit he does not sell instead of just selling me what I came for. He then returned to the parking lot and wired up the Harvia KIP45B so I would not have to stress out doing that myself.While I was looking around the showroom, the display models were impeccably designed and built right there in their carpentry shop. No China shipments, all of their units are born and raised in Oxford PA before finding their forever homes somewhere in the country. I had the privilege of being there in person to experience this craftsmanship and customer centric service. I am known as someone that is not easily "satisfied" and Tom and Sean did not satisfy me, they DELIGHTED me. I ask anyone reading this to recall the last time you were delighted by any establishment or service provider. Think Hard, since it may take awhile, if ever, to come up with an example. If you deal with Baltic Leisure, that will be your go-to the next time someone asks you when you were delighted.Thank you Sean and Tom. Feel free to use this as a reference if anyone asks for one. I would consider it an honor to help others experience what I experienced working with both of you. Pictures attached of the installed Harvia KIP45B. We are enjoying it.
Excellent communication. Excellent product. I am a custom home builder and we have bought multiple saunas from Baltic Leisure and we have not been let down.
The owners and store is the best!!! Good services, good product, Quality work, flawless delivery, they worked with me on the installation date, everything you could ask for!
Love their product and outstanding customer service. Thank you soooo much, MikeCouldn’t have done it without you😊
I am all the way down here in Joshua Tree, CA... but Mike was STILL able to come through as an invaluable resource for me!! Long story short: I had some electricians out here to hook up my sauna, and they said they couldn't do it unless I dug up my 150' trench to add another set of $500 wires...when I called Baltic Leisure and talked to Mike though, he set them straight!! 💪🏼🙏🏼My only complaint is that Baltic Leisure is not nationwide!! ROCK ON BROTHAHS!!
Tom and his team were professional and delivered a high quality sauna promptly and as described. He took time to advise me on the best type of sauna for the space. I use it almost daily and have had no problems after three months. They are easy to deal with and do quality work.
Very helpful and friendly. Did not push for a sale. Helped with a followup call with a question I had with installation.
Baltic Leisure was a pleasure to work with, shipping was fast, and they had exceptional customer service.
They were terrific. Simple as that.
Excellent service and quality products
Mike and Tom were excellent. I sat with Mike no less than 3 times to go over plans and changes and discuss options on my sauna plans. After I finally gave the go ahead, they had my sauna done is less than a week! And their staff was also awesome to work with. Highly recommend!
Tremendous experience.Put sauna in utility trailer with no previous experience.Tom walked me through whole thing.Amazing.
This company has been perfect to deal with. I live 2000 miles away and would buy from them again in a heart beat. Toni was amazing to work with!!!
Attentive, knowledgeable, helpful, and beautiful products. Will work with them again.
My experience with Baltic Leisure was top-shelf. For an odd-shaped closet, the company supplied wine storage racks which fit precisely for over 250 bottles of capacity. I am a fan of their work, and will utilize them again for wine storage in our vacation home.
Professional workmanship and excellent product
Baltic Leisure helped us replace our sauna stove at a very competitive price. They have a great line of saunas and wine vaults and they are very generous with their ideas! A great place to explore! Well worth the trip to visit!
Great quality of wood. The parts are easy to assemble. Good support. Highly recommended
Got our wood fired sauna 2 years ago, use it several times a week. It’s gorgeous, well built, and is everything we wanted and was installed magnificently
Worked with my contractor and Baltic Leisure to create an install a custom sauna in a prior closet location in our home. They were great to work with, and the sauna looks great!
Tom and his team did a great job designing and building my wine seller. When I wanted to make a change after it was completed, it was no problem. Highly recommend it. Barry Rush.
Great customer service without the “Heavy sales push”. Really impressed with the staff and attention to my request; I will use them in the future!
I was pleased with the service of Baltic Leisure. My order (sauna stones) was shipped quickly and was as pictured/advertized. Thanks for your service, hope to have a good deal in a future as well.
As part of some house remodeling, I wanted to add a sauna room. I shared my ideas and drawings with Tom. He communicated with me quickly and had good advice. Baltic Leisure sent out a partial shipment, when I only needed the heater delivered quickly. They held back cutting the wood for the kit, so I could delay receiving it, while some construction was interfering with the sauna area. All deliveries were crated very well and nothing arrived damaged. Despite the big crates, it was bundled in sections that it was very easy for me to unload from the delivery truck. Baltic Leisure has made me feel like a valued customer.
Baltic Leisure provided a modern design, professional installation, and a great service overall!
Baltic Leisure managed the whole process seemlessly with excellent contractors in order to achieve the end result. Our wine wall was carried out within the deadline and within budget.
We love our sauna and our wine racks from Baltic Leisure. The company is very professional and does amazing work!
Designed our sauna remotely, sent us the plans. Came out amazing! Our builder is going to build one for himself!
It's a pleasure to have a business with this company and personnel. Very responsive, supportive and reliable team who value their customers and ensure high quality of the products. Every question was answered in timely manner with great customer service.RECOMMENDED!!!
Sauna door was a very good quality, highly recommended
Great product. Great value. Friendly folks. EXCELLENT Support during the build.
From design to completion / finest craftsman and attention to detail and all at a reasonable pricing
Baltic Leisure built a gorgeous custom made wine cellar for me.I highly recommend them and would definitely use them again.
Good work, delivered as promised, on budget and on time... thanks
The service and customer experience was excellent. We love our new Sauna
Beautiful craftsmanship, outstanding serviceI"ve wanted a sauna for years. I researched other places but decided to order my sauna from Baltic. I had it installed over a year ago now. I love it!!Toni in customer service assisted with questions, updates and resolutions; Paul, one of the master carpenters, was friendly and helpful in making modifications I requested, Mike and Tom were patient in working with me in addressing schedule, lighting and customization questions regarding my sauna.I use it several times a week. It’s beautifully made of cedar. Other spa/ sauna distributors do not have the quality, wood selection or customer satisfaction concerns that Baltic has, I assure youBaltic is a wonderful company to work with that employs people who care and work together like family. Highly recommend them!
Excellent people to work withGreat product... Team was super helpful Designing my sauna. Overall I had great experience and I'm glad it's not far.I'll be definitely using you again for the next houseThank you guys
Fantastic customer service . Exceeded our expectations.
We purchased a 4-person sauna from Baltic Leisure and from the day we purchased the unit I was happy with the customer service and friendliness of the company. Tom Smithson is very knowledgeable and always happy to speak directly with customers. We have had our sauna for probably 8 or 10 years now and in that time, we have had only 2 service calls which speaks volumes for the quality of the product considering we use it almost daily. The last service call I placed Tom walked me through a step-by-step troubleshooting process to ensure my issue wasn't something I could resolve myself. Who does that these days? It turned out the heating unit just required a deep cleaning something that meant taking the heater apart. We clean the sauna and heater twice a month but after 8-10 years it needed something more thorough. Sean Smithson handled the entire process for us. He was an absolute pleasure to work with and also very knowledgeable. The cost of the service call was very than reasonable, and the work was done in less than a week. I would highly recommend purchasing a sauna from Baltic Leisure. I did a ton of research prior, and they seemed to be the gold standard and after our purchase that proved to correct. When we move south, I will definitely purchase another sauna from Baltic Leisure because the quality of the product is just outstanding.
This was my second time ordering wood from Baltic Leisure to make a sauna. My first build was in CY2002 and, ironically, I saved all of my working notes and was able to connect with Tom Smithson (again!) 19 years later to help me order wood for my second build. I was not able to take the first sauna with me due to moving costs (external to our house) and the fact that I wanted to make a few new, better design changes for my second build. For the build in CY2021 (outer dimensions ~6’x7.5’, inner dimension somewhat less), I was fortunate to get my Baltic order in prior to the really crazy lumber price increases due to the pandemic. Tom was very helpful in providing a quote after I typed up and reviewed my needs in spreadsheet with him. The wood arrived about two months later and there were only a few nicks (shipping bumps on the end of the carton) on a couple of boards that turned out NOT to be an issue, but that is why one usually orders about 10% more than you need (that is what I do approximately). For the most part, all of the wood would have been workable, but I preferred not to use a couple of boards due to slight warping (rip-wise) and a whiter color, but again, not an issue because of the ability to select a replacement from the extras. The wood is beautiful and nicely kiln dried. Things have changed over 19 years and the red cedar I ordered in 2002 had a lot more “redness” to the boards and they came in ~1x6” nominals (coverage less than this obviously) vs. ~1x4” in today’s widths. I’m sure it was much easier to find wood of this quality and width back then vs. today’s options. In any event, the color today is fine nonetheless (I used the whiter boards below the benches so I could highlight the richer red-toned boards at eye viewing ranges), and it just takes a little more air-nailing to cover the same amount of surface area with the smaller sized boards. I also ordered the heater and door from Baltic. All in all, I was very pleased with my experience and wood received from Baltic! I would love to order from Baltic again, but we plan on taking this sauna with us this time to our lake home (TBD) in retirement (I’m hoping I can find a mover), and it was a lot of work (all designed and built by me with a little holding of things once and awhile from my wife). Attached are a few pictures of my handiwork. I’m not a carpenter or woodworker, just a person with a math degree and a desire to build something creative and healthy. I learned how to do vinyl siding this time as well. And the only thing we paid for (labor-wise) was the pouring of a cement pad. We use it quite frequently, maybe two times a week year-round, and more in the winter. Thank you Baltic Leisure (& Tom)!
Excellent, top notch, professional service. Super friendly and easy to work with. These guys installed a great product for me. Ran into a simple problem the first day of operation and the knowledgeable staff was right on top of fixing the issue and had things resolved immediately. Would highly recommend Baltic Leisure for your sauna!
We’ve purchased two saunas from Baltic Leisure over the years, both for our former house and for our current one. Both times, the process was efficient and professional. This last time, Baltic Leisure designed a kit sauna for us that would fit in a limited space. The unit went together without a hitch and has worked well since its installation about a year ago.
We are very happy with our sauna from the first call with Tom to delivery each detail was just great.
We're really happy with our home-sauna. The whole process went smoothly from visiting the showroom to the 1.5 day installation. The installer was very open to doing the project with input from us and he did a professional, clean-looking job.
Baltic Leisure repaired and replaced my sauna after water damage in the basement. Tom quickly assessed the damage and provided an estimate. They completed the work on time and on budget. He even went over and above coaching my electrician after he completed the job. Baltic Leisure is honest, professional and fair. I gladly support this business and have been a happy customer for many years.
Great product. Great service.
Highly recommend, we love our Sauna!
This door is exactly what I was looking for. A beautiful product with expert craftsmanship.
Its nice to go back to a company for a second sauna after 14 years and be remembered when you walk in the door. That's the kind of company Baltic Leisure is. There's a reason that I came back up from DC to buy our new sauna. You can't go wrong with these guys.
Needed sauna stones for my Harvia Cilindro- put in order on Monday andi come home from work today my order sits @ car port- great ,fierndly ,fast and professional service from Baltic leisure-5 stars!!
Mike is awsome. Installers.were great. Highly recommend.
Well built and an incredible design that was customized for our installation. We looked at several manufacturers before purchasing, and I’m very happy with our choice.
Recently added a Baltic Leisure Sauna in my home.Tom (CEO)figured out the best location since I wasn’t sure where to put it.The finished sauna shows superb craftmanship.The installers were respectful of my home.One final note. Tom installed the electrical work himself since many electricians weren’t available for weeks in order for us to use the sauna. Great customer service !!!
My custom sauna came out perfect ! From start to finish Tom and his company were a pleasure to work with. I would highly recommend .
These guys are great. Good prices, helpful, and cordial. .. plus they ship fast.